Warranty Information

The HME service team is available for servicing between the hours of 8am – 4pm Monday through Friday, please call for appointments through central office.

Labour is covered with HME Platinum Warranty, otherwise labour is charged at $195 for any and all service calls.

HME is committed to service times, and has the fastest stairlift service times available. While we do not offer emergency services, we are committed to keeping to servicing within 2-4 business days from time of issue unless demands exceed this.

Please note we do not have a stairlift buyback program.

 

For your stairlift to operate correctly, it is recommended to have one service call each year to check the motor, re-grease and check the rail and to ensure the system is functioning smoothly. Failure to have regular service calls every 12 months (which is kept in HME service log) may result in manufacturer's warranty being voided.

Bruno's Gold Defect Warranty

Warranty period is for lifetime for major components and two years on parts including memory board, plus 30 day Bruno defect warranty on labour. Labour is covered with HME Platinum Warranty, otherwise labour is charged at $195 for any and all service calls.

Bruno's Gold Defect Warranty Terms
  • Unit maintenance not included in warranty.
  • If the weight limit of the unit is exceeded, damages will apply that is not covered by the warranty.

HME Basic Warranty

HME includes 6 month warranty on labour from date of installation. HME Batteries subject to 30 day warranty.

HME Warranty Terms
  • Labour is charged at $195 for any and all service calls.
  • Warranty does not include shifts in unit over time, squeaking rollers or batteries on remotes.
  • High noise such as squeaking rollers is a result of use, and can be dealt with by the owner using the owners manual (or service fee is charged by HME to service unit).

HME Platinum Warranty

The HME Platinum Warranty is a unique program offered by HME. The HME Platinum warranty is available for $399 for the 2 year period. It is recommended you select this option to ensure you are covering the annual service checkups required for the unit (which is otherwise $195 per service call) and all warranty work is covered for a 2 year period.

Benefits:
  • Includes Bruno's Gold Defect Warranty
  • Labour is covered for all warranty service calls for a 2 year period.
  • A two-year annual service checkup is covered for a 2 year period.
  • Guaranteed “front of line” access for warranty service and priority service booking
HME Platimun Warranty Terms
  • HME Platinum Warranty must be purchased within 30 days of the stairlift installation
  • HME Platinum Warranty covers from date of installation for 2 year period
  • HME Platinum Warranty covers all warranty service calls and one-year annual checkup call.
  • HME Batteries subject to 3-month warranty. Batteries typically need to be replaced once a year for optimal use.
  • Warranty does not include shifts in unit over time, squeaking rollers or batteries on remotes.

Bruno Vertical Platform Lift »

Bruno's Gold Defect Warranty

Warranty period is for lifetime for major components and two years on parts including memory board, plus 30 day Bruno defect warranty on labour. Labour is covered with HME Platinum Warranty, otherwise labour is charged at $195 for any and all service calls.

Bruno's Gold Defect Warranty Terms
  • Unit maintenance not included in warranty.
  • If the weight limit of the unit is exceeded, damages will apply that is not covered by the warranty.

HME Basic Warranty

HME includes 6 month warranty on labour from date of installation.

HME Warranty Terms
  • Labour is charged at $195 for any and all service calls.

HME Platinum Warranty

The HME Platinum Warranty is a unique program offered by HME. The HME Platinum warranty is available for $399 for the 2 year period.

Benefits:
  • Includes Bruno's Gold Defect Warranty
  • Labour is covered for all warranty service calls for a 2 year period.
  • A two-year annual service checkup is covered for a 2 year period.
  • Guaranteed “front of line” access for warranty service and priority service booking
HME Platimun Warranty Terms
  • HME Platinum Warranty must be purchased within 30 days of the vertical platform lift installation
  • HME Platinum Warranty covers from date of installation for 2 year period
  • HME Platinum Warranty covers all warranty service calls and one-year annual checkup call.

Serenity Vertical Platform Lift »

Serenity Standard Warranty

The entire lift assembly is to be free from defects in materials and workmanship under normal use and service for a period of 36 months from the date of installation, reasonable wear and tear excluded. Proof of the date of installation is required to determine the warranty period. Labour is not included in this warranty.

This warranty is not extended to any vertical lift unit which has been subjected to misuse, neglect, vandalism, damage from fire, lightening or water, or used in different manners than those described in the owners manual, nor units repaired or altered by any person other than an authorized dealer.

Please note: 12 month inspections must be adhered to in order for warranty to continue beyond 12 months.

This warranty is limited to the repair and/or replacement of the lift unit only. Transportation and labor charges are not covered. This warranty accepts no liability for any loss or damage resulting from use or misuse of the equipment, whether such damage is direct, indirect or consequential. All other express or implied warranties, statutory or otherwise, are excluded.

HME Basic Warranty

HME includes 6 month warranty on labour from date of installation.

HME Warranty Terms
  • Labour is charged at $195 for any and all service calls.

HME Platinum Warranty

The HME Platinum Warranty is a unique program offered by HME. The HME Platinum warranty is available for $399 for the 2 year period.

Benefits:
  • Includes Bruno's Gold Defect Warranty
  • Labour is covered for all warranty service calls for a 2 year period.
  • A two-year annual service checkup is covered for a 2 year period.
  • Guaranteed “front of line” access for warranty service and priority service booking
HME Platimun Warranty Terms
  • HME Platinum Warranty must be purchased within 30 days of the vertical platform lift installation
  • HME Platinum Warranty covers from date of installation for 2 year period
  • HME Platinum Warranty covers all warranty service calls and one-year annual checkup call.

Bruno's Gold Defect Warranty

Warranty period is for lifetime for major components and two years on parts including memory board, plus 30 day Bruno defect warranty on labour. Labour is covered with HME Platinum Warranty, otherwise labour is charged at $195 for any and all service calls.

HME Basic Warranty

HME includes 6 month warranty on labour from date of installation.

HME Warranty Terms
  • Labour is charged at $195 for any and all service calls.

HME Platinum Warranty

The HME Platinum Warranty is a unique program offered by HME. The HME Platinum warranty is available for $399 for the 2 year period.

Benefits:
  • Includes Bruno's Gold Defect Warranty
  • Labour is covered for all warranty service calls for a 2 year period.
  • Guaranteed “front of line” access for warranty service and priority service booking
HME Platimun Warranty Terms
  • HME Platinum Warranty must be purchased within 30 days of the auto lift installation
  • HME Platinum Warranty covers from date of installation for 2 year period
  • HME Platinum Warranty covers all warranty service calls and one-year annual checkup call.

HME Warranty

One year limited warranty on all ramps and hand rails.

Stairlift Service & Maintenance

Stairlift Service and Maintenance

HME Vancovuer Stairlifts offers the best stairlift service and maintenance in the industry. We pride ourselves on offering the warranties, stairlift service and maintenance that our customers deserve. Once you purchase a stairlift from us you can rest assured that if any issues emerge there will be customer service representatives that you can speak with directly to resolve the issue and if necessary, a trained technician will schedule a visit to maintain or repair your stairlift for very reasonable rates.

Have a stairlift that was not purchased with us and need servicing?

Please call us for information about our stairlift service and maintenance rates and to schedule a visit from one of our trained technicians.

HME Accessibility is a proud platinum level dealer for Bruno, and our technicians are trained & certified by Bruno in the United States. Each year our technicians attend a comprehensive two week training course, and are briefed to use the latest technology during the installation process.

For straight and curved rail systems, installation will take two of our technicians about a half day to install. We will train you on the use of the stairlift, and will come by after the installation (usually the next day) to ensure the product is fully functioning.

We Perform Stairlift Relocations As Well

Need a stairlift reinstalled in a new home? No worries, call HME Accessibility! Our team is specialized in removing, disposing and/or reinstalling stairlifts including Acorn and Bruno Stairlifts – call today and ask for a quote!


Serving the Lower Mainland
and Vancouver Island

Visit one of our three showrooms!

Serving the Lower Mainland and Vancouver Island

Visit one of our three showrooms!