Support

Stair Lift Service

HME offers stair lift servicing Monday through Friday from 8am – 4:30pm. While we do not offer after hours or weekend service, we do have a team of technicians available Monday to Friday, and are happy to accomodate you. If you would like to schedule a technician and it is after-hours or the weekend, you may complete the Request Stairlift Service form click here, and we can schedule your servicing as quickly as possible when we reopen on the next business day.

For Lower Mainland Clients, servicing is scheduled in our South Surrey location. Call our office at (604) 535 5768.

For Vancouver Island clients, call (250) 386 0075

Stair Lift Troubleshooting

Our stairlifts offer lasting value and premium quality. In the unlikely situation that you experience a serious problem with the stair lift. We provide common issues that our client faced with. These troubleshooting videos may help you resolve your issue. If you're experiencing other issues with your stair lift, please contact us.

The chair beeps multiple times (5 beeps) every few minutes

If your chair beeps multiple times or the charger is showing a red light, your chair may have a charging problem. Make sure the chair is at the end position, where the chair can be charged.

The chair beeps and it doesn't move when activated

The chair may not turned back all the way from the swivel position. Make sure to turn the chair all the way to the straight position (you will hear a click).

The chair stops on the way up and won’t go any further, but can move in the opposite direction

It might be that an obstacle is in the way, with the footplate and carriage safety sensors activating and stopping use. Check for and remove any obstructions.

Steps to do if your Bruno Stairlift is not Working

If your Bruno Elan or Bruno Elite Curved stairlifts are not working, please use the trouble shooting guides below. These guides will help you self-diagnose the issue and get your stairlift up and running. These guides are easy to follow and help get most stairlifts back up and running by following simple steps. We find these guides resolve most issues.


Serving the Lower Mainland
and Vancouver Island

Visit one of our three showrooms!

Vancouver - Surrey - Victoria

Serving the Lower Mainland and Vancouver Island

Visit one of our three showrooms!