Locally Owned & Operated

Richmond
604-821-0075

South Surrey
604-535-5768

Victoria
250-386-0075

North Shore & Nanaimo Locations Opening in 2022

HME BBB Business Review

Warranty Information

For all products to operate to their best potential, HME and the manufacturers recommend doing a yearly service maintenance on all elevating products to check electronics and mechanics are operating correctly. 

All warranties begin from the date of installation

  • Limited Lifetime Warranty on Major Components (Drive Train, Gearbox, Motor & Rail), 2 years on other moving parts. This does not include standard wear and tear on the product and is non-transferable.
  • 6 Months Labour – After 6 Months, labour fee will be charged for all visits*
  • 3 Months Battery Warranty
  • Limited 5 Year Warranty on Major Components (Drive Train, Gearbox, Motor & Rail), 2 years on other moving parts. This does not include standard wear and tear on the product and is non-transferable.
  • 6 Months Labour – After 6 Months, labour fee will be charged for all visits*
  • 3 Months Battery Warranty
  • Limited 2 Year Warranty on Major Components (Motor, Drive Nut, Pulleys, Belt), 1 Year Warranty on other moving parts. This does not include standard wear and tear on the product and is non-transferable.
  • 6 Months Labour – After 6 Months, labour fee will be charged for all visits*
  • 3 Months Battery Warranty
  • 2 Year Limited Bumper to Bumper Warranty. This does not include standard wear and tear on the product and is non-transferable.
  • 6 Months Labour – After 6 Months, labour fee will be charged for all visits*
  • 3 Months Battery Warranty

*Labour Rates: Lower Mainland $205/hour & Vancouver Island $175/hour

  • This warranty extends labour coverage on all accessibility lift products to 2 years. (Service rate waived for 2 years)
  • This also includes the first two yearly maintenance calls to recalibrate the systems – included free of charge

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