Warranty Information
For your stairlift to operate correctly, it is recommended to have one service call each year to check the motor, re-grease and check the rail and to ensure the system is functioning smoothly. Failure to have regular service calls every 12 months (which is kept in HME service log) may result in manufacturer's warranty being voided.
Bruno's Gold Defect Warranty
Warranty period is for lifetime for major components and two years on parts including memory board, plus 30 day Bruno defect warranty on labour. Labour is covered with HME Platinum Warranty, otherwise labour is charged at $195 for any and all service calls.
Bruno's Gold Defect Warranty Terms- Unit maintenance not included in warranty.
- If the weight limit of the unit is exceeded, damages will apply that is not covered by the warranty.
HME Basic Warranty
HME includes 6 month warranty on labour from date of installation. HME Batteries subject to 30 day warranty.
HME Warranty Terms- Labour is charged at $195 for any and all service calls.
- Warranty does not include shifts in unit over time, squeaking rollers or batteries on remotes.
- High noise such as squeaking rollers is a result of use, and can be dealt with by the owner using the owners manual (or service fee is charged by HME to service unit).
HME Platinum Warranty: $399
This HME Platinum warranty includes a lifetime warranty on major components as well as 2 years for the following services:
Benefits:- Labour is covered for all warranty service calls
- 1 Annual Service Check-up per year of platinum warranty (2 service Check-ups total - valued at $400)
- Priority booking for warranty servicing
Each unit requires an annual service checkup to ensure the safety and maintenance of the product, this normally costs $205 but is covered by the Platinum Warranty. All warranty servicing is also covered in these 2 years versus the basic 1-year warranty.
HME Platimun Warranty Terms- HME Platinum Warranty must be purchased within 30 days of the stairlift installation
- HME Platinum Warranty covers from date of installation for 2 year period
- HME Platinum Warranty covers all warranty service calls and one-year annual checkup call.
- HME Batteries subject to 3-month warranty. Batteries typically need to be replaced once a year for optimal use.
- Warranty does not include shifts in unit over time, squeaking rollers or batteries on remotes.
Bruno's Gold Defect Warranty
Warranty period is for lifetime for major components and two years on parts including memory board, plus 30 day Bruno defect warranty on labour. Labour is covered with HME Platinum Warranty, otherwise labour is charged at $195 for any and all service calls.
Bruno's Gold Defect Warranty Terms- Unit maintenance not included in warranty.
- If the weight limit of the unit is exceeded, damages will apply that is not covered by the warranty.
HME Basic Warranty
HME includes 6 month warranty on labour from date of installation.
HME Warranty Terms- Labour is charged at $195 for any and all service calls.
HME Platinum Warranty
The HME Platinum Warranty is a unique program offered by HME. The HME Platinum warranty is available for $399 for the 2 year period.
Benefits:- Includes Bruno's Gold Defect Warranty
- Labour is covered for all warranty service calls for a 2 year period.
- A two-year annual service checkup is covered for a 2 year period.
- Guaranteed “front of line” access for warranty service and priority service booking
- HME Platinum Warranty must be purchased within 30 days of the vertical platform lift installation
- HME Platinum Warranty covers from date of installation for 2 year period
- HME Platinum Warranty covers all warranty service calls and one-year annual checkup call.
Bruno's Gold Defect Warranty
Warranty period is for lifetime for major components and two years on parts including memory board, plus 30 day Bruno defect warranty on labour. Labour is covered with HME Platinum Warranty, otherwise labour is charged at $195 for any and all service calls.
HME Basic Warranty
HME includes 6 month warranty on labour from date of installation.
HME Warranty Terms- Labour is charged at $195 for any and all service calls.
HME Platinum Warranty
The HME Platinum Warranty is a unique program offered by HME. The HME Platinum warranty is available for $399 for the 2 year period.
Benefits:- Includes Bruno's Gold Defect Warranty
- Labour is covered for all warranty service calls for a 2 year period.
- Guaranteed “front of line” access for warranty service and priority service booking
- HME Platinum Warranty must be purchased within 30 days of the auto lift installation
- HME Platinum Warranty covers from date of installation for 2 year period
- HME Platinum Warranty covers all warranty service calls and one-year annual checkup call.
HME Warranty
One year limited warranty on all ramps and hand rails.